DESCRIPTION : Overcome the challenges of running a modern contact & call center with Nortel Networks Symposium Call Center Server. This product helps you respond quickly and effectively to callers' constantly changing priorities by delivering superior call management capabilities and utilizing the latest in communications technologies. It provides the solid foundation you need to help build profitable, long-term customer relationships.

Symposium Call Center Server offers skill-based routing, comprehensive management and reporting, and real-time displays for supervisors and managers. It supports Nortel Networks Meridian 1, IP-enabled Meridian 1, Succession Communication Server (CSE) 1000, DMS Centrex, or SL-100 environments.

Symposium Call Center Server also enables you to leverage your contact center investment by using VoIP. Regardless of your business environment - single site or geographically dispersed - you can use Nortel Networks IP Contact Center solutions to simplify management and administration and to extend contact center capabilities to agents anywhere - in branch offices or working at home.